Return & Refund Policy

Business Name: Uniform & Co.
Country: Kingdom of Saudi Arabia

1. Overview

At Uniform & Co, we strive to provide high-quality uniforms.
If you are not satisfied with your purchase, this policy explains when and how returns and refunds are accepted.

2. Return Eligibility (Retail Orders)

You may request a return if:

• The item is returned within 7 days of delivery
• The item is unused, unworn, and unwashed
• Original packaging and tags are intact
• The item is not customized

We reserve the right to reject returns that do not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned:

• Customized or embroidered uniforms
• Printed logo items
• Altered garments
• Clearance or final sale items
• Bulk corporate orders (unless defective)

This is especially important for uniforms due to hygiene and personalization reasons.

4. Defective or Incorrect Items

If you receive:

• A defective item
• The wrong size (different from what you ordered)
• The wrong product

You must notify us within 48 hours of delivery.

In such cases, we will:

• Replace the item at no cost, or
• Issue a full refund (including shipping fees)

5. Exchange Policy

Exchanges are allowed within 7 days for size changes (subject to stock availability).

Customers are responsible for return shipping costs unless the item is defective or incorrect.

6. Refund Process

Once we receive and inspect the returned item:

• Approved refunds will be processed within 7–14 business days
• Refunds will be issued via the original payment method
• Shipping fees are non-refundable (unless the return is due to our error)

7. Return Shipping

Customers are responsible for return shipping costs unless:

• The product is defective
• The wrong item was delivered

We recommend using a trackable shipping method.

9. How to Request a Return

To initiate a return, please contact:

📧info@uniformandco.com

Include:

• Order number
• Photos (if defective)
• Reason for return